Ola Electric has launched a country-wide service overhaul by deploying a 250-member rapid-response team. This taskforce — made up of technicians and operations specialists — will help clear a backlog of pending electric scooter repairs, improve spare-part availability, and speed up after-sales support.
The company’s new “Hyperservice” initiative has already nearly eliminated service delays in Bengaluru and will soon expand to other major cities. Ola Electric aims to streamline servicing for its growing customer base and respond faster to issues like battery replacement and routine maintenance. According to sources, the taskforce works with real-time coordination among service centres and company leadership.
Further, the company has introduced a PAN-India in-app service booking and parts store — enabling scooter owners to directly book service slots or order genuine spare parts without the usual delays. This after-sales overhaul signals that Ola Electric is serious about improving customer experience and restoring trust amid prior complaints about long wait times and spare-part shortages.
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